Shipping & Return Policy

Last Updated: October 1, 2026

Thank you for shopping with Single Source Books!

We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping, return, refund, and digital product policies below.

Shipping Policy

Order Processing Time

• Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
• Orders placed after 2 PM ET may be processed the following business day.
• You will receive a confirmation email once your order has shipped, including tracking information where applicable.

Shipping Methods & Delivery Times

We offer a variety of shipping options for physical products:

Delivery times are estimates and are not guaranteed. Delays may occur during high-volume periods, severe weather, holidays, customs processing, or because of carrier issues beyond our control.

Digital Products

• Instant Access: Digital products such as eBooks, planners, checklists, worksheets, or guides may be delivered immediately after purchase through email, an online reader, or a secure download link.
• Some digital products may require account registration, email verification, or other security measures before access is provided.
• If you experience any issues receiving or accessing your digital products, please contact us at singlesourcebooks@gmail.com .

Shipping Rates

• Shipping costs are calculated based on the weight, size, shipping method, and destination of your order.
• Final shipping charges are displayed at checkout before payment, when applicable.

Order Tracking

• Once your physical order ships, you will receive a tracking number via email when tracking is available.
• You can track your package through the shipping carrier's website.
• If you do not receive expected tracking information within 3 business days after shipment, please contact us at singlesourcebooks@gmail.com .

Shipping Restrictions

• We currently ship to the United States and select international locations.
• Some oversized items, specialty products, or restricted materials may have additional shipping limitations.
• We may be unable to ship to P.O. Boxes using certain expedited shipping services.

Lost or Damaged Packages

• Lost Packages: If tracking shows "delivered" but you have not received your package, please first check with household members, neighbors, your apartment or building office, mailroom, local post office, and other secure delivery locations.
• If the package still cannot be located, contact us within 7 days of the marked delivery date.
• Damaged Packages: If your order arrives damaged, please notify us within 5 days and include clear photos of the damaged product and packaging.
• Send damage information to singlesourcebooks@gmail.com so we can review the issue and determine the appropriate resolution.

Return & Refund Policy

At Single Source Books, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us so we can help resolve it.

Physical Product Returns

Eligible physical products may be returned within 30 days of delivery.

To be eligible for a return, the product should be:

• Unused and in substantially the same condition in which it was received.
• Free from writing, markings, stains, tears, or other damage caused after delivery.
• Returned with original packaging, accessories, inserts, or other materials included with the order when applicable.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

• Your name.
• Your order number.
• A brief description of the problem.
• Clear photos of the product and packaging when applicable.

After reviewing the issue, Single Source Books may provide a replacement, refund, or another appropriate resolution.

Digital Products & Downloads

Because digital products are delivered electronically and cannot be physically returned, digital products are generally non-refundable once access has been provided.

This may include:

• PDF books and eBooks.
• Digital planners.
• Checklists.
• Worksheets.
• Downloadable guides.
• Printable materials.
• Online reader access.
• Other electronically delivered products.

If you experience a technical problem accessing or downloading a digital product, please contact us. We will make reasonable efforts to restore access or provide the digital product you purchased.

A technical access issue does not automatically qualify for a refund if the purchased digital product can still be successfully delivered or made available.

Refunds

Once an approved return is received and reviewed, we will notify you regarding the status of your refund.

• Approved refunds will generally be issued to the original payment method.
• Refund processing times may vary depending on your bank, credit card company, payment processor, or financial institution.
• Original shipping charges are generally non-refundable unless the return results from an error by Single Source Books or the product arrived damaged, defective, or incorrect.

Return Shipping

• Unless a product was damaged, defective, or incorrectly shipped, customers are generally responsible for return shipping costs.
• We recommend using a trackable shipping method when returning merchandise.
• Single Source Books cannot guarantee receipt of returned merchandise sent without shipment tracking.

Non-Returnable Items

The following products may not be eligible for return or refund:

• Digital products after access has been provided.
• Physical products that have been used, written in, altered, or damaged after delivery.
• Personalized or customized products.
• Final-sale or clearance products when identified as such at the time of purchase.
• Products purchased through a third-party retailer or marketplace.

Third-Party Purchases

Products purchased through Amazon, eBay, Walmart, or another third-party retailer or marketplace are generally subject to that retailer's individual return and refund policies.

Please contact the retailer where the purchase was completed to request a return, replacement, cancellation, or refund.

Missing or Delayed Packages

If tracking shows that your package is delayed, please allow additional time for the shipping carrier to complete delivery.

If tracking shows that your package was delivered but you cannot locate it, please check:

• Around the delivery location.
• With household members.
• With neighbors.
• Your apartment or building office.
• Your mailroom or package room.
• Other secure delivery locations around the property.
• Your local shipping carrier or post office.

Single Source Books will work with customers when reasonably possible to help investigate shipping-related issues. However, we cannot guarantee replacement or reimbursement for merchandise lost or stolen after confirmed delivery by the shipping carrier.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

• Orders that have already entered processing, fulfillment, or shipment may not be eligible for cancellation.
• Digital products generally cannot be canceled after access, account authorization, or download information has been provided.

Questions or Need Help?

If you have questions about shipping, a return, refund, damaged product, digital download, or another order-related issue, please contact us:

• Email: singlesourcebooks@gmail.com
• Website: www.SingleSourceBooks.com

Please include your order number whenever possible so we can assist you more efficiently.

We’re here to help and ensure your experience with Single Source Books is a great one.

Single Source Books — Empowering Readers with Knowledge, Tools, and Ideas That Matter.